Communications Work Group

The Communications Work Group was formed to share information on the Operational Excellence initiative within the UCSF community.  This page will contain updated communiqués on OE from leadership.

The main goals of the Communications Work Group are threefold:

1. To inform: to get the right messages to the right people at the right time.  To create an information flow that is timely, transparent and builds credibility and trust.
2. To listen: to ensure ample opportunities for the UCSF community to provide feedback and input.  The strength of OE’s effectiveness is based on input from those individuals actually doing the work.
3. To provide support for managing the changing environment.  This is a difficult and challenging time and it is important for managers and staff to have relevant and useful resources so they are equipped to succeed in the coming years.

Specific steps include:

• Create and refresh the OE website to provide current, relevant information regarding the progress of OE
• Create tools for chairs and managers to guide their departments through a challenging time
• Hold Brown Bag sessions for all schools – these gatherings will provide overview updates as well as opportunities for more in depth conversations about specific topics, e.g. HR, Research or Finance
• Manage an OE email account for all OE specific announcements and input/comments: operationalexcellence@ucsf.edu
• Provide face-to-face contact with decision makers through the Talks with Leadership Series
• Host 'Come and Be Heard' sessions for staff that provide an opportunity to express their concerns, frustrations and hopes.  These monthly sessions, open only to staff, are facilitated by Andrew Parker.
• Address community questions through a regular series of FAQs that are direct and honest

All of these activities and additional communication efforts will be ongoing throughout the OE process.