resources

UCSF Human Resources: Serving the Academic and Staff Community

In January and February, UCSF Human Resources, Serving the Academic and Staff Community, conducted a series of orientations and technology demonstrations to help departments assigned to Service Centers B-E prepare for the transition to HR shared services.  Please note these links require that you login to MyAccess.

  • Service Centers B-E Go Live Orientation:  The orientations provided departmental business officers, finance and other departmental leadership with basic information about the go live dates and process, service level agreements, billing procedures and departmental transition tools such as process maps. 
  • HR Service Request System Demonstration:  Demonstrations of the HR Service Request System provided department managers and key staff with an overview of how the tool works and the critical business process planning steps departments should take to prepare to use the tool for requesting and tracking requests for HR service. Please note that there were technical difficulties during this recording in which can be fast forward through. 
  • MPM Demonstration:  Demonstrations of the Magical PAF Machine (MPM) showed how this critical tool for processing faculty payroll works and provided key departmental planning information.

The Operational Excellence for Human Resources initiative is well on its way to full implementation.  Significant events in January included:

  • Renamed the organization: UCSF Human Resources: Serving the Academic and Staff Community
    • Academic Affairs
    • Human Resources Service Centers A-E
    • Human Resources Specialty Center
  • Conducted all day, all UCSF Human Resources Workforce Retreat
    • Shared vision: Partner with the UCSF community to attract, develop and retain the diverse talent necessary to be the world's preeminent health sciences innovator.
    • Focused on team building and customer service
  • Service Center A and Academic specialty center opened for business in January 2012.
    • Trained Service Center A workforce and Academic Affairs specialists in staff and academic processes and procedures, including how to utilize technology - first comprehensive training of this workforce
    • Launched HR Service Request System to enable initiation and tracking of service requests
    • Transferred over 4500 personnel files from Service Center A departments to Laurel Heights
  • We learned a lot from Service Center A Go Live and are debriefing key groups to refine plans for the go lives of Service Center B-E.  We are adapting our timelines, templates, materials and approach based on this valuable feedback.
  • Launched a series of Orientation meetings and technology demonstrations to provide department MSOs and key staff with a broad overview of the go live process, service level agreements, billing, and tools and technology available to support the transition and on-going operations.
  • Move and go live dates for the remaining service centers have also been established:
Service Center Move In Date Go Live Date
Service Center B April 6, 2012 April 11, 2012
Service Center C May 4, 2012 May 9, 2012
Service Center D May 4, 2012 May 9, 2012
Service Center E April 6, 2012 April 11, 2012

The Service Center Directors and their managers are currently in communication with department MSOs to work on transition plans.

Service Center A: Go-Live January 17, 2012

  • Susan Sall, Director
  • Amy Carter and Amy Tom, Academic Managers
  • Elease Minor, Staff Manager

Departments

Service Center B: Go-Live April 2012

  • Jenny Schreiber, Director
  • Robert Gilmore and Jane Ta, Academic Managers
  • Katy Rau, Staff Manager

Departments

Service Center C: Go-Live May 2012

  • Jason Stout, Director
  • Phillip Babcock, Academic Manager
  • Nanette Grimm and Mark Gottas, Staff Managers

Departments

Service Center D: Go-Live May 2012

  • Barbara Harkonen, Director
  • Stefanie Mott and Shirley McFaden, Academic Managers
  • Gwenn Craig, Staff Manager

Departments

Service Center E: Go-Live April 2012

  • Esther Carter, Director
  • Shelley Kennedy and Carla Pagsanjan, Academic Managers
  • Daniel Dominguez-Moncada, Staff Manager

Departments

Staff Specialty Center: Go-Live January 17, 2012

  • Mike Tyburski, Director
  • Sandra Avila, Investigations Manager
  • Don Diettinger, Development and Training Manager
  • Joanne Fraysse, SLCG Coordinator
  • Larry Hickey, Employment and Benefits Manager
  • Luke Hones, HRIS Specialist
  • Andrew Parker, FSAP Manager
  • Judy Rosen, Disability and Leave Administration Manager
  • Susan Wright, Compensation Manager

Vice Provost Academic Affairs (VPAA): Go-Live November 2011

  • Cynthia Lynch Leathers, Assistant Vice-Provost
  • Melanie Fisch, Academic Labor and Employee Relations Specialist
  • Wilson Hardcastle, Data/Home Loan Program Coordinator
  • Renee Lee, Academic Training Specialist
  • Emerald Light, Academic Personnel Services Manager
  • Carol Miller, Academic IT Applications Coordinator
  • Rebecca Szatkowski, Staff Training Specialist

Dean's Office Academic Affairs Managers

  • Amy Friedli, School of Medicine
  • Shirley Hodges, School of Dentistry
  • Michelle Pero, School of Nursing
  • Nancy Jane Walters, School of Pharmacy

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