What are the plans for asset management? We will use Service-Now for asset and configuration item (application, service) management. We are working on integrating endpoint management solutions (Big Fix, Casper Suite) with Service-Now to automate asset management as much as possible.
Will local IT staff have access to the infrastructure and tools built by the IT Field Service? Yes. We encourage all UCSF IT staff to use the same desktop engineering (imaging, patch management, reporting) and service desk (ticketing, change control, remote access) tools. There will be no charge to local IT staff to use these tools, now or in the foreseeable future.