To get support if my computer crashes, I have to carry around a bunch of different numbers. And I can't get any support on nights or weekends. Will this be fixed with OE?

Through the Operational Excellence initiative, the larger IT Work Group has created a Help Desk Work Group. Its goal is to make life easier for you by having only one point of contact when something goes wrong. Whether you’re a student, staff, or faculty, you’ll be able to get help via one telephone number, email, web, chat, or in some cases a walk-in location. These initial points of contact represent the “level one” Helpdesk, and should be able to address the majority of the problems with first-call-resolve (e.g., password changes, minor problems). As necessary, they will triage other issues to the appropriate level 2 and level 3 support centers. The hours of support will also be extended.

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