Operational Excellence | University of California, San Francisco

One System. Everywhere.

For Mark Day, OE means a wireless network that works the same everywhere, reducing time spent troubleshooting connections and getting users online.

OE: What does it mean to you?

Overall Exactness

For Michelle Kim, OE means central systems that help her support faculty with accurate reports based on consistent, reliable data.

OE: What does it mean to you?

Outstanding Endeavor

For Dr. Neal Cohen, OE means a streamlined process of academic achievement that will clearly define career paths for all faculty at every school.

OE: What does it mean to you?

Ongoing Evolution

For Vickie Lewis, OE means job families that gather skilled professionals to perform mission-critical support tasks and ensure marked career-growth.

OE What does OE mean to you?

Optimum Environment

For Dr. Gwen Essex, OE means improved wireless access across campus to make work and study convenient and create opportunities for easy communication.

OE What does OE mean to you?

Obtaining Efficiencies

For Georgina Lopez, OE means the best tools, technology and training so our staff can work smarter, better and more efficiently.

OE What does OE mean to you?

Our Lives. Easier.

For Dr. Deborah Grady, OE means markedly simplified procedures for grant submittals to create an efficient process.

OE What does OE mean to you?

Ongoing Effectiveness

Dr. George Rutherford is convinced that proposals and progress reports can be prepared and submitted to a variety of funders in a streamlined, less disjointed fashion with OE Pre-Award.

OE What does OE mean to you?

New Information

1/27/12

Approval Policy Changes effective February 1, 2012

See materials

12/22/11

OECC Status Update

See materials

12/15/11

AP/HR Overview of Staffing Strategy

See materials

OE in the Works

Susan Sall, Director of Service Center A

Jenny Schreiber, Director of Service Center B

Esther Carter, Director of Service Center E

Events

6/6/12

Come and Be Heard - on hold until 2012

Now that the OE Implementation teams are moving forward with recommendations, the Come and Be Heard Sessions will be put on hold. We hope to bring these back as formal sessions sometime in 2012. For a full description of what we heard and how we responded in the first round of Come and Be Heard meetings please see the Come and Be Heard Summary and Outcomes.

As always, please send us your comments and concerns.

Scorecard

UCSF IT Service Desk Announcement: ISU Request Mailbox will be retired on 2/29/12. As of March 1, 2012, all support must be requested via the Employee Self-Service Portal or via email.

BearBuy Help Desk is open for business! The BearBuy Help Desk can be reached by sending an email or by calling 415-514-4100, option 2.

IT

Have you ever been traveling overseas to a conference and your email crashed? The IT Help Desk is now staffed 24/7. You can talk to a live person where ever you are in this world, whatever time of day it is. Call 415/514-4100 or email.
IT January update

Pre-Award

'How's My Driving?' results: Faculty provide 'at the time' feedback regarding the quality of the service they are receiving from the new pre-award RMS teams and the RSCs.
RMS Six-Month Progress Report Plan. Provides the measures and evaluates the implementation, operations and performance of the first RMS team.
Two RMS Teams launched on January 17, 2012! Team D is located on the Parnassus Campus. Team E is temporarily located at Laurel Heights until their space is ready at SFGH.
Approval Policy Changes effective February 1, 2012
The OE Faculty Pre-Award Baseline Satisfaction Questionnaire Executive Summary & Detailed Summary of the Key Findings is available here.

Human Resources

UCSF Human Resources: Serving the Academic and Staff Community, is well on its way to full implementation. Significant steps are being taken to ensure a successful rollout. Please click here for complete details.
Service Center B-E Go-Live Orientation Materials are now available.

Finance

About OE